Support When You Need It — In-Class & Online
At South Florida Literacy Institute, we are committed to supporting learners before, during, and after their educational experience. In alignment with the ANSI/IACET 1-2018 Standard for Continuing Education and Training, we provide structured communication, academic support, and follow-up services to ensure every learner has the tools needed for success.
From your first inquiry to confirmed enrollment, we provide clear guidance and responsive communication.
You will receive:
Detailed program information and prerequisites
Enrollment agreements and payment plan options
Confirmation of registration and course schedule
Direct contact information for questions
Our team is available to answer questions regarding scheduling, requirements, technical needs, and payment options.
Before your program begins, we ensure you are fully prepared.
You will receive:
Orientation session overview
Course objectives and expectations
Program logistics (dates, times, location)
Required materials and tools
Reminder communications prior to start date
We ensure all learners have the information and resources necessary to begin confidently.
Throughout the learning experience, we provide:
Instructor access for academic support
One-on-one assistance when requested
Prompt responses to questions
Access to required materials and resources
Ongoing program monitoring for learner satisfaction
We are committed to maintaining a responsive, learner-centered environment.
At the conclusion of each program:
Learners complete course evaluations
Feedback is reviewed for quality improvement
Enhancements are implemented based on learner input
Your feedback directly contributes to the growth and refinement of our programs.
Our support continues after program completion.
We provide:
Issuance of certificates or diplomas
Credentialing guidance (including FCCPC assistance where applicable)
Access to alumni resources
Information about advanced training opportunities
Career and professional development guidance
All learner communications and records are securely maintained.
Annual reviews are conducted to ensure our support services meet evolving learner needs.
For questions or assistance:
Email: southfloridaliteracy@gmail.com